Refund policy

CustomCraft 3D does not accept returns or exchanges for change of mind, including personalized or custom-made products.

If your item arrives damaged, is defective, or is different from what you ordered, contact customcraft3dllc@gmail.com with your order number, a description of the issue, and photos if available. We will review the issue and work with you on an appropriate resolution, which may include a replacement or refund. Please contact us before sending an item back so we can provide instructions.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time. This policy does not limit any rights or remedies that cannot be excluded under applicable law.